About Customer Tier (Transaction Limits)

Tier upgrade is an option for clients to increase their monthly limit.

Clients can temporarily increase the monthly limit, for example, when client relocates to Canada and wants to send savings from Nigeria.

Clients can permanently increase the monthly limit only if they receive high income. Tier 1 user can transact up to 20k CAD monthly, therefore user should provide us documents to help us understand, why higher transaction limit is needed.

Tier 1 limits:

Please note that as a Tier 1 customer, you can transact up to $9,500 daily and $20,000 monthly.

Tier 2 limits:

Please note that as a Tier 2 customer, you can transact up to $9,500 daily and $50,000 monthly.

Tier 2 requirements:

To qualify for a Tier 2 status, we require additional proof to ensure compliance with our eligibility criteria. Specifically, we need documentation that demonstrates:

1. Earning of at least $20,000 per month: Please provide a document with 3-month validity, such as an income statement, paystub, or tax return, that clearly shows your monthly income/credit turnover meets or exceeds $20,000 CAD;
2. Net worth of at least $300,000: You can provide evidence of your net worth, which may include investment holdings, account balances, or any other relevant financial statements;
3. One-time request: If this request is for a specific transaction, kindly provide proof that the funds you intend to transfer are currently held or available.

Tier 3 requirements:

To qualify for a Tier 3 status, we require additional proof to ensure compliance with our eligibility criteria. Specifically, we need documentation that demonstrates:

1. Earning of at least $50,000 per month: Please provide a document 3-month validity, such as an income statement, paystub, or tax return, that clearly shows your monthly income/credit turnover meets or exceeds $50,000.
2. Net worth of at least $600,000: You can provide evidence of your net worth, which may include investment holdings, account balances, or any other relevant financial statements.

Acceptable documents for temporary Tier upgrade:

1. 6 month bank statement + document that confirms source of funds (pay slips, real estate sale agreement, invoices etc);
2. User should state the amount he/she intends to transfer and this amount should be held in the provided bank statement;
3. We will upgrade user to Tier 2 for a month or two, depending on the amount he/she intends to transfer; thereafter the user will be downgraded to Tier 1;
4. Temporary Tier upgrade to Tier 3 is not available;

Acceptable documents for Tier upgrade:

1. Document issued to our customer and customer’s name is visible on the document (not friend’s name, company name);
2. Document should not be older than 3 months (for example last 3 month pay slips, recent invoices);
3. 6 months bank statement should be recent (that is, 6 months preceding the time of request);
4. Document is clearly readable, not blurry;

The Customer Tier System is a feature put in place due to compliance reasons to rank customer transaction limits in line with financial regulations. The tier system starts at a transaction limit of $5000 and then increases to as much as $100000.

All you have to do is: 

• Click on your profile Image and click on “Upgrade”  

• Carefully read the requirements, click on the “Get Started” button, and select a type of document to upload

• Upload document and submit

• Now wait while we review your document and upgrade your account in a short period of time.