Why did I not receive my reward?

Here are common reasons rewards may not be issued:

Possible causes

• Friend didn’t use your referral code

• Friend already had an Africhange account

• KYC not completed

• Transaction below minimum amount

• Same-currency transfer or wallet transfer

• Transaction cancelled, refunded, or reversed

• Cross-border referral (different country)

• Fraud or multiple accounts detected

• Reward still under review (can take up to 48 hours)

Still missing?

Contact Support with:

• Your referral email/number

• Your friend’s registered email/number

• Date of their first transaction