Zero Tolerance Policy for Employee Abuse

At Africhange, we are committed to providing a safe and respectful space for both our customers and our team. While we strive to offer exceptional service and support, we also uphold a zero-tolerance policy for abuse towards any of our employees.

What This Means

We understand that financial matters can be sensitive and, at times, frustrating. However, verbal abuse, harassment, threats, hate speech, discriminatory language, or any form of intimidation directed at our staff will not be tolerated. This includes communication via:

• Live chat
• Email
• Phone calls
• Social media
• In-person interactions (where applicable)

Our Actions

If a customer engages in abusive behavior, Africhange reserves the right to:

• Terminate the interaction immediately
• Limit future communication to written correspondence only
• Suspend or permanently close the customer’s account, depending on the severity of the incident

We are Here to Help

Our team is here to support you. We encourage customers to express concerns or dissatisfaction respectfully so that we can work towards a solution together.