Why Did My Transaction Fail?

Transactions can fail for a variety of reasons. Here are some of the most common causes:

1. Insufficient Funds

• Ensure that you have enough money in your Wallet to cover the transaction amount, including any fees that might apply.

2. Incorrect Naira Payment Details

• Ensure you have entered the correct Naira account number. Double-check for any errors.

3. Incorrect CAD Payment Details

• Ensure you have entered the correct Interac email address. Even a small error in the email address can prevent the recipient from receiving the transaction.

4. Network Issues

• Temporary network issues at the receiving bank can sometimes cause transactions to fail. Wait a few minutes and try again. If the problem persists, consider using another bank.

5. Technical Glitches

• Sometimes, technical issues from our partners or payment processors can cause transactions to fail. Try again or contact customer support.

If your transaction continues to fail, please contact our customer support team at support@africhange.com for further assistance.