Why is My Wallet Balance Still Zero After Funding?

Help video on wallet funding issues and missing funds.

If your wallet balance is still zero after funding it, several factors could be causing this issue:

1. Processing Time

• Sometimes, it takes a few minutes for the transaction to be processed and reflected in your wallet balance. Please wait a bit and check again.

2. Transaction Confirmation

• Ensure that the transaction was completed and not pending or failed. Check your bank transaction history for confirmation.

3. Incorrect Wallet Details

• Double-check that you provided the correct wallet details when funding. Any errors in the wallet address or account information could result in the funds not being credited.

4. Bank Processing Delays

• There may be delays on the bank's side in processing the transaction. Contact your bank to verify if the funds have been deducted and sent.

5. Network Issues

• Temporary network issues can sometimes delay the transaction. Try waiting for a while before checking your balance again.

6. Technical Glitches

• Occasionally, technical issues from bank partners can delay the update of your wallet balance. Contact customer support if the issue persists.

If you’ve waited for a reasonable amount of time and your wallet balance is still zero, please contact our customer support team at support@africhange.com for further assistance. Provide them with the transaction reference number and any other relevant details to quicken the resolution process.